Returns & Exchanges
At LUMINESS, we want you to be completely satisfied with your beauty experience. If a product doesn't meet your expectations, you can return or exchange it within 30 days of purchase.
1
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
2
Print Your Label
Select the items you wish to return and print the prepaid shipping label provided by our system.
3
Pack Your Items
Securely place the products in their original packaging and attach the shipping label to the outside of the box.
4
Drop Off and Track
Drop off your package at any authorized carrier location and keep your tracking number for updates on your refund status.
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30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing